Refund Policy
Last updated 2026-06-01 · CRX Peptide Labs
01 · Nature of products
Because these are sensitive research materials whose integrity depends on controlled storage, we cannot accept returns of opened, reconstituted, or improperly stored items.
02 · Order changes & cancellation
Orders may be changed or cancelled for a full refund any time before dispatch. Contact us promptly — once a lot has shipped, it is in transit and subject to the sections below.
03 · Damaged or incorrect lots
If your order arrives damaged, or you receive a lot that does not match your order or its Certificate of Analysis, contact us within 7 days with your order number and photographs. We will replace the item or issue a full refund, including shipping.
04 · Non-returnable items
Opened vials, reconstituted material, and items stored outside the documented conditions are non-returnable on safety and integrity grounds. Consumables and supplies are non-returnable once opened.
05 · Refund process
Approved refunds are issued to the original payment method, or by Interac e-Transfer where applicable, within 5–10 business days of approval. You will receive email confirmation when a refund is processed.
06 · Contact
Order-support contact details will be published on this page when the customer support channel opens. This page is provided for information and does not constitute legal advice.